The Hines Service Department is here to answer your questions.
Whether you need general help with your balancing concerns, or specific answer to technical questions, we're here to help. Also, since we build your balancing machines right here in Ann Arbor, we can supply you with any parts that you may need to enhance your system.
Online Support
Telephone Support
- Problem Solving via trouble-shooting techniques
- Set-up guidance
- Operating procedure guidance
Spare Parts
- 80% available immediately upon request
- Over Night Delivery in US, and Expedited International Delivery
- Large orders shipped within 10 working days
On-site Service
- Rapid response
- Highly trained Technicians
- Parts needed on-hand or readily available
- Training for operators
- Training for maintenance staff
Remote Diagnosis with EWON
- Hines programmers and technicians can remotely troubleshoot to get your machine up and running faster
Calibration and Certification
- 50 point machine inspection
- Machines calibrated and certified to spec. by trained and highly experienced technician
- Click here for more information.
Service Level Agreements
To maximize machine uptime, Hines Industries offers levels of service and support for existing customers. Our service level agreement plans let you budget for inspection, preventive maintenance and repairs in advance to ensure longevity, repeatability, accuracy and precision for your manufactured quality parts and meet your production requirements.
Upgrades
- Upgrades to latest computer systems, electrical systems, and mechanics
- Available on all makes and models of balancing machine manufacturers
Technical Publications
- Operators Manuals
- Maintenance Manuals
- Scale, Motor, and Specialty Manuals
